FAQs
Didn’t find what you were searching for?
Since the IPstack database and API is integrated with a series of large ISPs who constantly provide information about new and existing IP ranges, we are proud to offer a very high level of accuracy in IP data.
IPstack is integrated with multiple channels, delivering real-time IP data. This is why the database used by the IPstack API is updated regularly, with up to 24 database updates per day.
Data coverage is expanding rapidly, with IPstack currently supporting over 2 million unique locations in more than 200,000 cities worldwide.
Yes, IPstack offers a free IP API tier with limited monthly requests, ideal for personal projects, testing, and small applications. You can upgrade to a paid plan for higher limits and additional features like bulk lookups and access to the security data module.
A geolocation API enables developers to retrieve geographic information based on specific parameters. The IPstack API provides real-time location data, including continent, country, region, and city, based on an IP address.
You can initiate a cancellation or downgrade by selecting a new plan and providing at least one reason for your decision. The customer service team will cancel or downgrade your plan. Downgrades are not effective immediately; your premium subscription will remain active until the end of the current billing period.
To change your subscription from monthly to yearly billing, submit a request on the Contact Us page on the website following these steps:
Step 1: Sign in to your account
Step 2: Go to the Contact Us page
Step 3: Complete the form and select the “Sales” category for this request.
Step 4: In the text box, include your specific request, for example, “Change from Monthly to Yearly subscription
When you are close to reaching your API calls limit for the month, you will receive an automatic notification (at 75%, 90% and 100% of your monthly quota). However, it is your responsibility to review and monitor for the plan’s usage limitations. You are required to keep track of your quota usage to prevent exceeding your allocated amount. You can track the number of API calls you make and check the dashboard for up-to-date usage statistics.
You will be charged for your monthly subscription plan, plus any applicable overage fees. Your credit card will be billed after the billing period has ended.
In this case, there will be no change to your monthly invoice. Only billing cycles that incur overages will see any difference in monthly charges. The Business Continuity plan is an insurance plan to be used only when needed and guarantees that your end users never experience a drop in coverage from you.
If your site consistently surpasses the set limits each month, you may face additional charges for the excess usage. Nevertheless, as your monthly usage reaches a certain threshold, it becomes more practical to consider upgrading to the next plan. By doing so, you ensure a smoother and more accommodating experience for your growing customer base.
The cost of Platinum Support varies depending on your subscription plan:
When you select a pricing plan, the Platinum Support option is automatically checked. You will see a checkbox following to “Include Platinum Support” with the corresponding annual price. You can uncheck this box if you do not wish to include Platinum Support.
When you select Platinum Support, your invoice will display “Selected: [Your Plan] + Platinum Support.” The total amount charged will include the cost of your chosen plan and the annual Platinum Support fee. For example, if you select the Professional Plan, your invoice will read “$59.99/month + $599.88/year for Platinum Support.”
Yes, existing customers can upgrade their plans to include Platinum Support. The option will be automatically checked when viewing available plans, showing the respective annual fee for Platinum Support. You can select or deselect this option as needed.
Yes, Platinum Support is an optional service; you can uncheck the Platinum Support box during the purchase process if you prefer not to include it.
Yes, you can switch back to standard support at any time. However, the change will take effect at the start of your next billing cycle. Contact our support team to adjust your plan.
Didn’t find what you were searching for?
Oops! We couldn’t find any FAQs matching your search. Maybe try a different keyword?
