Frequently Asked Questions

View the most common questions people ask about ipstack.

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DATA & FEATURES

How accurate is ipstack?
Since the ipstack database and API is integrated with a series of large ISPs who constantly provide information about new and existing IP ranges, we are proud to offer a very high level of accuracy in IP data.
How many API requests can ipstack handle?
With 9 years of constant optimization, the infrastructure behind ipstack and the ipstack API has grown to become highly scalable and efficient, currently handling between 2 to 3 billion API requests per day.
What is JavaScript?
JavaScript is a scripting or programming language that allows you to implement complex features on web pages — every time a web page does more than just sit there and display static information for you to look at — displaying timely content updates, interactive maps, animated 2D/3D graphics, scrolling video jukeboxes, etc. — you can bet that JavaScript is probably involved. It is the third of the web trio.
How often is IP data updated?
ipstack is integrated with multiple channels delivering real-time IP data, which is why the database used by the ipstack API is updated regularly, with up to 24 database updates per day.
How much of the global network supported?
Data coverage is growing by the day, with ipstack currently supporting more than 2 million unique locations in over 200,000 cities across the globe.

API ACCESS

What happens if my allowed volume is exceeded?
Users will be automatically notified via e-mail and on their Account Dashboard once at least 75%, 90%, and 100% of their monthly API Request allowance has been reached. After reaching 100% of the allowance, overages fees will apply so we make sure you won’t experience any disruptions and your website/application will keep running smoothly. You can learn more about overages billing here.
What is the ipstack API's uptime?
The ipstack API has had an uptime of 99.99% throughout the last 12 months. You can review the current status anytime on the Status Page.

PLANS & PRICING

What if I need more than 2,000,000 API requests per month?
The infrastructure behind ipstack was built to scale almost indefinitely. Let us know your requirements and we will work out a custom solution for you.
How can I pay?
Payment can be made via credit card (Visa, MasterCard, American Express, Diner's Club, Discover), or — for Enterprise clients — standard bank transfer.
Why would I choose a paid subscription?
The ipstack Free Plan offers a way of testing the API and its capabilities in a non-production website or application. Premium plans come with extended customer support, SSL encryption, larger amounts of queries and essential API features like bulk/batch support.
How do I cancel/downgrade?
You can initiate a cancellation or downgrade by selecting a new plan and providing at least one reason for your decision. The customer service team will cancel or downgrade your plan. Downgrades are not effective immediately; your premium subscription will remain active until the end of the current billing period.
How do I change between monthly and yearly billing?
To change your subscription from monthly to yearly billing, submit a request on the Contact Us page on the website following these steps:

Step 1: Sign in to your account

Step 2: Go to Contact Us page

Step 3: Fill out the form and choose the “Sales” category for this request.

Step 4: In the text box, include your specific request for example “Change from Monthly to Yearly subscription.”
Can I cancel anytime?
Yes. ipstack is a subscription-based service and your chosen plan renews automatically each month. You can upgrade, downgrade or cancel anytime.
Can I pay yearly?
Yes. If you choose annual billing, the total price of your subscription plan will be up to 15% lower than the total amount you would pay with a monthly payment frequency.

Ipstack is one of the most popular IP to geolocation API services worldwide

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